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Helping our clients achieve their goals - WA Toner Supplies

WA Toner Supplies specialises in the supply of printer related materials. As environmental awareness has risen, the business has expanded to include corporate recycling of all printer related materials such as toner cartridges. Today WA Toner recycles everything it supplies resulting in zero waste for their clients. With their recycling service, their stationery service and one of WA's largest support desks, WA Toner Supplies is able to take care of all office printing requirements.

assessing the needs

  • WA Toner Supplies needed to keep track of all their stock, purchase orders, customers and suppliers.
  • In addition, with offices in multiple locations, both staff and managers needed to quickly access the same information.
  • Another important consideration was to ensure that staff could incorporate the system into their day to day work with minimal training.
  • Only a web based solution would allow WA Toner to achieve these goals.

the solution in brief:

  • Pricing module
  • Stock control and product management
  • Client order management
  • Customer management
  • Online shopping cart with customer logon and self-service area
  • Extensive search capabilities
  • Website design and development

achieving results

  • A web based solution that enables WA Toner Supplies to integrate their contacts, stock control and CRM in one place, securely accessible from anywhere.
  • The system is now an integral and critical part of the business, controlling over 2,000 products and managing the details of 11,000 customers and 300 suppliers.
  • The success of the system is testament to Eduka's solid understanding of client requirements and technical solutions.

moving forward

Having delivered the initial solution in 2002, eduka is now assisting WA Toner Supplies in planning for migration of the system to the Microsoft .NET Framework while also improving the current user interfaces and website.

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